Shipping policy
Pawzen Mart holds stock in Australia. Orders are picked and dispatched locally — nothing is shipped to you from overseas after you order, so there are no customs steps or import charges for you to deal with.
Where we deliver
We deliver to street addresses across Australia, including metropolitan and regional areas. Some remote localities may be unavailable or attract a surcharge; if that affects your order we will contact you before dispatching.
We do not currently deliver outside Australia, and we cannot deliver to PO boxes or parcel lockers because of the size of our items.
Dispatch times
Orders placed on a business day are generally packed and handed to our courier within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
Delivery times
Once dispatched, typical courier transit times are:
- Sydney, Melbourne, Brisbane, Adelaide, Canberra metro — approximately 2–6 business days
- Perth, Hobart, Darwin and regional areas — approximately 5–12 business days
These are estimates provided by our carriers, not guarantees. Delivery can take longer during peak periods or because of events outside our control.
Shipping costs
Delivery is charged at a flat rate based on the size and weight of your order, and is calculated and shown at checkout before you pay. Our furniture is bulky, so larger items carry a higher delivery charge than the beds.
| Order weight | Delivery |
|---|---|
| Up to 15 kg | $19 |
| 15 - 25 kg | $25 |
| 25 - 45 kg | $70 |
| 45 - 70 kg | $95 |
| 70 - 120 kg | $170 |
| Over 120 kg | $260 |
Weights shown are shipping weights, which for bulky furniture are based on the volume of the carton rather than what the item weighs on a scale. The rate that applies to your order is always displayed at checkout before payment.
Large items
Cat trees and exercise wheels are large and heavy. They are delivered by courier to your door and someone may need to be present to receive them. Our couriers do not carry items inside, upstairs, or assemble them.
Tracking
You will receive tracking details by email when your order is dispatched.
Problems with delivery
If your order arrives damaged, is significantly delayed, or does not arrive, contact us through our contact page. Where a delivery problem amounts to a failure of a consumer guarantee, your rights under the Australian Consumer Law apply and are set out in our refund policy.
Incorrect addresses
Please check your delivery address at checkout. If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will contact you. Re-delivery may incur a further shipping charge.